Privacy Policy of Ironbark Renovation Co.
Ironbark Renovation Co. (referred to as "we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and during the provision of our renovation services. By accessing or using our site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our building and renovation services, including:
- Personal Identification Information: This includes names, email addresses, phone numbers, and physical addresses, which you may provide when requesting a quote, inquiring about our services (home renovations, commercial fit-outs, structural repairs, kitchen and bathroom remodelling, custom carpentry, painting and plastering, flooring installation, project management), or engaging with us for a project.
- Project-Specific Information: Details related to your renovation needs, property specifications, design preferences, budget, and any other information necessary for us to understand and execute your project.
- Technical Data: Information automatically collected when you visit our site, such as IP addresses, browser type, operating system, referral sources, pages visited, and timestamps. This data helps us understand how visitors interact with our online platform.
- Communication Data: Records of communications with us, including emails, phone calls, or messages sent through our contact forms.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To manage, execute, and complete renovation projects, including home renovations, commercial fit-outs, structural repairs, kitchen and bathroom remodelling, custom carpentry, painting and plastering, flooring installation, and project management.
- To Communicate: To respond to your inquiries, provide quotes, send project updates, and deliver information related to our services.
- To Improve Our Services: To analyze user behavior, troubleshoot technical issues, and enhance the functionality and user experience of our online platform and service offerings.
- For Marketing: With your consent, to send you promotional materials, newsletters, or information about new services or special offers that may be of interest to you.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes, including those related to consumer protection and privacy.
3. Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers (e.g., subcontractors, suppliers, IT support) to assist us in delivering our renovation services or operating our business. These parties are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we define.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and restrict employee access to personal data. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Erasure: The right to request the deletion of your personal data under certain circumstances.
- Objection: The right to object to the processing of your personal data for direct marketing purposes.
- Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ironbark Renovation Co.
4502 Flinders Lane, Suite 3
Melbourne, Victoria, 3000
Australia